Refund and Returns Policy

You get 30 days from the day it arrives. Tell us at [email protected] and we will reply with instructions.

• Unused, with every tag, cap and seal still on.
• In its own packaging where that packaging matters.
• Complete, including the small parts nobody notices until they are gone.

• Items that have been used or fitted.
• Anything whose safety or hygiene seal is broken.
• Goods cut, mixed or built to your dimensions.
• Gift cards and anything flagged final sale.

• We made the mistake — a prepaid label arrives by email and the return costs nothing.
• You changed your mind — you arrange and pay for the return; the original postage is not returned.

Refunds leave here within 5–7 business days of receipt and go to the method you paid with. Banks add their own delay.

An email confirms the refund the same day it is processed.

Exchanges work best as a return and a separate order, because that way nothing is held hostage to availability.

The return window and the warranty are different things. A fault is covered for the whole warranty term.

Reynoso Sports
6315 W Grand Ave, Unit 1/2, Chicago, IL 60639, United States
Phone: (773) 818-1520
Email: [email protected]
Hours: Open Mon–Sat: 09:00–21:00 | Sunday: 09:00–18:00

Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.